hgvg Responsible Gaming
Set limits to keep it enjoyable — hgvg is committed to providing you with a safe and pleasant gaming experience.
Why does responsibility matter?
Online gaming is a great form of entertainment — but when it becomes a habit, it can have a negative impact on personal life and family. hgvg believes that every player's gaming experience should be enjoyable, controlled, and safe.
On this page we will explain — how you can set your own limits, what signs to watch out for, and where to get help if needed. Our goal is not just games, but a healthy gaming lifestyle.
and above only
Our protection tools
To keep players safe at hgvg, we offer several effective features.
Deposit Limits
You can set the maximum amount you deposit per day, per week, or per month yourself. Once a limit is reduced, it takes effect immediately; increasing it requires a cooling-off period.
Time Limits & Breaks
You can turn on a session timer that will alert you after a set amount of time. There is also the option to take a temporary break for 24 hours or longer.
Self-Exclusion
If you feel gaming is becoming a problem for you, use the option to block your hgvg account for a set period — from weeks to permanently. This is the most effective protective measure.
Reality Check
The reality check feature will remind you how long you have been playing and how much you have spent — helping you make informed decisions.
Minor Protection
hgvg strictly verifies age. Only those aged 21 or above can create and use an account. If you have underage members in your household, keep your PIN and password secure to prevent their access.
24/7 Support
Our support team is here for you at any time. Get help in Bengali and English via live chat or email — [email protected].
Recognise the warning signs
When gaming goes beyond entertainment, certain signs appear. Ask yourself honestly — whether any of the following applies to you:
Warning signs
- You are spending more than your budget and playing more to recover lost money.
- You are hiding your gaming from family and friends.
- Work, studies, or social responsibilities are being neglected.
- You cannot stop playing and feel restless.
- You are gaming using borrowed money or by breaking into emergency savings.
- You are constantly thinking about gaming and cannot focus on other things.
If any of these apply to you, take action now. hgvg is always ready to help you.
How to keep gaming healthy
Follow a few simple rules to build healthy gaming habits:
- See gaming as entertainment, not a source of income.
- Set a specific budget and time before playing and stick to it.
- Avoid gaming when you are upset, angry, or under stress.
- Do not immediately try to win back losses.
- Spend time with family and friends outside of gaming.
- Take regular breaks and maintain a routine for sleep and meals.
How to use the protection tools
Secure your account in just a few steps.
Log in to your account
Log in to your account at hgvg and go to profile settings.
Open the responsible gaming menu
Select the "Responsible Gaming" option.
Set your limits
Activate whichever you need — deposit limits, session timer, or self-exclusion.
Get support
If needed, contact us via live chat or at [email protected] — we are available 24/7 to help.
hgvg's commitment
Age verification & minor protection
hgvg is for those aged 21 or above only. Age is verified at registration. If you suspect a minor is using your account, change your password immediately and let us know.
Deposit & loss limit details
You can set the maximum amount you deposit per day, per week, or per month. The minimum deposit at hgvg is ৳300. Reducing a limit takes effect immediately, but increasing it requires a waiting period — this protects you from making impulsive decisions.
Time-out & cooling-off
If you want to take a short break, you can take a temporary time-out from 24 hours to 30 days. During this time you will not be able to log in and will not receive any marketing communications.
Self-exclusion — permanent or long-term
In serious situations, you can exclude yourself permanently or for a long period (such as 6 months, 1 year, or more). Once self-exclusion is activated, hgvg will lock your account and take all steps to prevent attempts to open a new account. This decision cannot be reversed before the set period ends.
Privacy & data protection
Your gaming history and personal information are protected through SSL encryption. They are not shared with any third party without your consent. Read our Privacy Policy for more details.
Where to get support
If you feel gaming is having a negative impact on your life, do not hesitate to contact us — at [email protected] or directly via live chat. Our trained support team is ready to speak with you in both Bengali and English, seven days a week, twenty-four hours a day.
For professional psychological or counselling support, please contact your local healthcare centre.
Frequently asked questions
Answers to commonly asked questions about responsible gaming.
Play for fun,
stay within limits
Enjoy cricket, slots, arcade, and many more games at hgvg — but always play responsibly. We are always ready to keep your gaming experience enjoyable.